Claims - Engage Customer

Win customer engagement with ease

Transform your claims process with our consumer-grade technology. Our platform helps you streamline communications, automate claims handling, and deliver exceptional support. No matter what stage of the process your customers are at, we help you build trust, increase satisfaction, and foster long-term relationships throughout the entire claims journey.
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Instant access, anytime, anywhere

Your customers are often navigating complex claim processes – whether they’re filing a claim, checking status updates, or requesting additional information. Our mobile-friendly platform keeps them informed and engaged, providing instant access to real-time claim progress, appointment reminders, and resolution notifications wherever they are.

Connect when it matters

Boost engagement and customer satisfaction with a unified platform that connects your customers with critical claims information. From adjusters to service providers, ensure they always have instant access to claim histories, documentation, and direct communication tools to resolve issues faster and help you deliver exceptional support.

Build your community

Create a seamless customer experience with our cutting-edge technology. Whether through personalised claim updates or customer portals, foster a sense of trust and encourage loyalty with tailored guidance and timely resolutions.

Tailored Communications

Don’t overwhelm your customers with unnecessary messages. Personalise communications to ensure customers receive updates on their claims, policy information, and relevant services at the right time. Push notifications and customised alerts ensure your customers are always in the loop without needing to chase information.

Celebrate customer loyalty

Recognise and reward your most loyal policyholders with exclusive benefits, faster service, and VIP support that demonstrates your commitment to their satisfaction. A culture of appreciation fosters loyalty and drives repeat business in the competitive claims industry.

Give your customers a voice

Use our built-in feedback tools for post-claim surveys or quick polls to continuously gather insights and improve your service offering. Real-time feedback allows you to adjust your processes swiftly, ensuring customer satisfaction remains high.

“Engage has been pivotal for business continuity, keeping us connected; and the partnership has grown to help boost engagement. We have seen 100% monthly login rates from personal mobile devices, even for non-desk-based staff. The platform integrates seamlessly, centralising HR services like pay slips and holiday requests, and facilitating our onboarding processes.”

Sharon Ashcroft, HR Director, TrustFord