AI-Powered Community Engagement for Manufacturing
Connect frontline teams, engineers, partners, and customers through one secure, branded app that improves safety, strengthens communication, and supports better productivity across every plant, site, and supply chain.
Used by the world's leading companies
Disconnection creates risk, slows production, and harms customer relationships
Fragmented tools slow down frontline teams
Operators, supervisors, engineers, and maintenance crews rely on paper notices, radios, and old intranets. When information is scattered, delays and safety issues increase.
Slow comms disrupt production
When shift updates, quality alerts, or maintenance instructions arrive late, defects rise and throughput stalls.
Complex supply chains amplify risk
Customers need clear updates on orders, changes, availability, or delays. Without a connected communication channel, trust and repeat business suffer.
Putting engagement at the heart of your manufacturing business
Engage brings together colleagues and customers in a mobile-first platform built for fast-paced industrial environments. Safety messages reach everyone instantly. Learning becomes accessible. Customers stay informed and communication becomes predictable and consistent instead of reactive and fragmented.
Customer Engagement For
Guest Experience, Operations, Marketing, Loyalty, Front-of-House Teams
Mobile Workplace Hub
Give frontline teams a single place for shift updates, safety messages, policies, and site notices.
Group Communication Across Plants
Create groups for plants, production lines, departments, roles, and shifts to share updates and reduce downtime.
Safety & Compliance Training
Deliver bite-sized learning on safety protocols, equipment checks, quality procedures, and compliance tasks.
Feedback & Insights
Capture sentiment, gather improvement ideas, and measure engagement trends across sites and teams.
Recognition & Culture
Highlight safety wins, quality achievements, and team contributions to strengthen morale.
Targeted Comms
Send tailored updates by site, line, role, or shift. Appi AI recommends the best timing for maximum visibility.
Empower your teams,
strengthen performance
47%
Reduction in communication delays
Fast, targeted messaging keeps production lines coordinated and reduces downtime.
33%
Increase in safety training completion
Micro-learning and reminders help teams stay compliant without leaving the floor.
28%
Uplift in cross-site engagement
Colleagues across plants, shifts, and roles stay connected through structured communication and community groups.
Customer Engagement For
Customer Success, Account Management, Operations, Distribution
Order & Production Updates
Send real-time notifications about order status, lead times, availability changes, and shipping updates.
Mobile Access To Documents
Customers can view technical specs, manuals, certifications, installation guides, and warranties in one place.
Secure Messaging With Support Teams
Enable customers, distributors, and technicians to get quick help from product experts or service teams.
Maintenance & Product Communities
Create groups for installers, operators, and end-users to share knowledge, reduce support tickets, and build brand advocacy.
Surveys & Product Feedback
Gather insights on product performance, service quality, and customer experience to drive continuous improvement.
Loyalty & Partner Programmes
Offer rewards, recognition, and exclusive content to distributors, partners, and high-value customers.
Better communication,
stronger relationships
24%
Faster issue resolution
Secure chat and real-time updates reduce back-and-forth and speed up customer support.
15%
Improvement in customer satisfaction
Clearer communication leads to stronger trust and fewer service escalations.
31%
Reduction in repeat queries
Easy access to product information and community knowledge reduces pressure on service teams.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support communication across plants, engineering teams, partners, and customers?
Engage provides one secure, branded platform where frontline teams, engineers, supervisors, partners, and customers can receive targeted updates, safety alerts, production information, and service notifications in real time. This eliminates fragmented communication channels and ensures everyone gets consistent, accurate information - wherever they are in the supply chain.
How does Engage help improve safety performance across our sites?
Engage digitises safety workflows such as incident reporting, near-miss alerts, mandatory reads, compliance checks, and shift handover documents. Automated logs and audit trails support regulatory compliance, reduce paperwork, and encourage proactive reporting. Push notifications help teams react faster, strengthening the safety culture across all plants and sites.
Can Engage integrate with our ERP, MES, HR, or supply chain systems?
Absolutely. Engage acts as a digital front door, securely connecting to ERP, MES, HR systems, maintenance platforms, supplier portals, and production dashboards via API, SSO, and automated user provisioning. Real-time data - such as production updates, maintenance schedules, inventory levels, or training records - can be surfaced directly to colleagues, partners, or customers to streamline operations and reduce system-hopping.
Who controls access to operational data, engineering documents, and customer information?
Your organisation retains full control. Engage uses granular permissions, segmented Spaces, and secure Personas to ensure only authorised users - whether internal teams, contractors, or partners - can access relevant content or system data. This is critical within manufacturing, where IP protection, safety documentation, and supply chain information must be tightly governed.
How does Engage help reduce reliance on email, printed notices, and manual follow-ups?
Engage centralises communication through push notifications, managed messaging, content feeds, and digital forms. Whether it’s a production change, safety update, engineering request, or customer communication, information flows quickly and reliably. This reduces delays, eliminates paperwork, and frees teams to focus on delivering safe, efficient, high-quality output.