AI-Powered Community Engagement for Healthcare
Give clinical and non-clinical teams, patients, and families one secure, branded app that strengthens communication, improves safety, and supports better care across every ward, service, and site.
Used by the world's leading companies
Disconnection slows care, increases risk, and damages staff well-being
Fragmented systems interrupt care
Nurses, clinicians, admin teams, and support staff juggle paper notices, intranets, pagers, and outdated systems. When information clashes, delays grow and risk rises.
Slow comms increase pressure on staff
When updates rely on word of mouth, email chains, or managers relaying instructions during busy shifts, critical information goes unseen.
Rising workloads impact morale and retention
Healthcare teams face shift pressure, complex scheduling, safety guidelines, and rapid protocol changes. Without clear communication and support, burnout escalates.
Putting engagement at the heart of your healthcare organisation
Engage connects colleagues and patients through one mobile-first platform. Clinical updates arrive instantly. Training becomes accessible. Staff feel more supported. And patients receive clearer communication, real-time updates, and easier access to services.
Colleague Engagement For
HR, People, Internal Comms, Operations, Nursing Leads, Clinical Directors
Mobile Workplace Hub
Give staff a single entry point for shift updates, protocols, training, and support across hospitals, clinics, and community services.
Site & Role-Based Groups
Create groups for wards, departments, clinical teams, and shifts so colleagues can coordinate care and share key information quickly.
Training & Micro-Learning
Deliver short modules on safety, infection control, new treatments, patient interaction, and clinical updates.
Feedback & Insights
Pulse surveys and sentiment trends help leadership understand pressure points, staff wellbeing, and engagement across services.
Recognition & Culture
Celebrate excellence, patient praise, colleague milestones, and team achievements to build a culture of appreciation.
Targeted Comms
Send the right update to the right role or site at the right moment, supported by Appi AI timing and delivery recommendations.
Empower your teams,
support better care
74%
Faster protocol access
Staff reach the right guidelines without waiting for supervisors or searching across tools.
32%
Uplift in shift readiness
Clearer updates and real-time communication help teams arrive informed and prepared.
29%
Improvement in training completion
Clear onboarding and cMicro-learning reduces time away from patients and increases compliance with mandatory training.ommunication help retail employees feel confident sooner.
Customer Engagement For
Patient Experience, Operations, Care Coordination, Community Health, Member Services
Patient & Family Updates
Share real-time appointment changes, visit guidelines, wait-time notifications, and care instructions.
Mobile Access To Key Information
Patients and families can view documents, check care plans, manage appointments, and access service support in one place.
Secure Messaging
Enable safe communication with care teams, ward staff, or admin teams for faster clarification and reduced call-centre pressure.
Education & Wellbeing Content
Provide accessible guides, health materials, discharge instructions, and recovery information tailored to patient needs.
Feedback & Support Loops
Capture post-visit feedback, satisfaction scores, and service suggestions to improve care pathways.
Patient Communities
Create groups for long-term conditions, maternity, rehabilitation, or wellbeing programmes to provide community support and reduce isolation.
Better Communication,
stronger trust
27%
Faster appointment progression
Real-time updates reduce uncertainty and ease operational pressure across clinics.
22%
Higher satisfaction scores
Clear, proactive communication improves confidence in care and support.
38%
Reduction in avoidable queries
Self-serve tools, education, and secure messaging reduce inbound calls and repetitive questions.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support communication between clinical teams, non-clinical staff, patients, and families?
Engage provides one secure, branded platform where clinical and operational teams receive real-time updates, protocols, and safety information, while patients and families can access care updates, appointment details, information resources, and tailored communication. This reduces confusion, supports continuity of care, and strengthens confidence across every ward and service.
How does Engage improve patient safety and care quality?
Engage digitises critical workflows such as handover checklists, incident reporting, mandatory reads, and safety updates. Time-stamped logs and automated audit trails ensure compliance with clinical governance standards. Faster communication and clearer information pathways reduce risk, support safer practice, and help teams work more effectively under pressure.
Can Engage integrate with our EPR, rostering, HR, or patient engagement systems?
Absolutely. Engage acts as a digital front door, connecting securely to EPR systems, rostering platforms, HR tools, booking systems, and patient experience software through API, SSO, and automated user provisioning. Real-time data — such as appointment updates, shift information, instructions, or clinical resources — can be surfaced directly for colleagues, patients, or families to improve clarity and reduce administrative load.
Who controls access to clinical information, sensitive data, and patient communications?
Your organisation retains full control. Engage uses granular permissions, segmented Spaces, and secure Personas to ensure only the correct users can view clinical content, internal documents, or patient-specific information. This protects confidentiality across multidisciplinary teams, wards, services, and family groups — supporting safe, compliant communication.
How does Engage help reduce phone calls, emails, and manual follow-ups for busy healthcare teams?
Engage centralises communication through targeted messaging, push notifications, updates, and digital forms. Staff no longer need to rely on ad-hoc calls, paper notices, or overflowing inboxes, while patients and families receive clear updates without chasing. This reduces missed messages, frees staff time, and creates a calmer, more predictable flow of information across every site.