AI-Powered Community Engagement for Facilities Management
Give frontline teams and clients one secure, branded app that improves communication, strengthens service delivery, and supports compliance across every site and contract.
Used by the world's leading companies
Disconnection slows service, increases risk, and frustrates clients
Fragmented tools slow response times
Engineers, cleaners, security teams, and supervisors rely on paper logs, WhatsApp groups, radio updates, and outdated portals. When information clashes, confidence drops and SLAs suffer.
Slow comms create service gaps
Task updates get lost in inboxes. Managers chase job status. Clients wait for confirmation. Every delay increases dissatisfaction and contract risk.
Complex compliance adds pressure
Health and safety rules, audits, RA/MS updates, and process changes must reach staff quickly. Without clear communication and proof of understanding, operational risk grows.
Putting engagement at the heart of your FM operations
Engage brings your teams together in one mobile-first platform that streamlines communication, strengthens compliance, and keeps every site operating consistently. Clients benefit from clearer updates, quicker issue resolution, and greater confidence in your service.
Colleague Engagement For
HR, People, Internal Comms, Operations, Contract Managers, Site Leads
Mobile Workplace Hub
Give frontline teams one place to access updates, safety information, job guidance, and support across sites.
Role & Site-Based Groups
Create groups for contract teams, service lines, engineers, cleaners, supervisors, or shifts to share updates and coordinate tasks.
Training & Micro-Learning
Deliver short lessons on safety, procedures, cleaning standards, security protocols, and equipment usage.
Feedback & Insights
Pulse surveys and sentiment patterns highlight workload pressure, safety concerns, and engagement gaps.
Recognition & Culture
Celebrate great service, safety records, client praise, and performance milestones across distributed teams.
Targeted Comms
Send updates by contract, role, client site, or shift pattern with Appi AI guiding timing and delivery.
Empower your people,
improve service quality
71%
Faster access to task updates
Frontline teams can see job details, instructions, and changes instantly.
33%
Improvement in compliance completion
Micro-learning, mandatory reads, and audit trails reduce risk across contracts.
28%
Reduction in missed handovers
Clear updates between shifts improve continuity and reduce operational gaps.
Customer Engagement For
Client Services, Operations, Contract Delivery, FM Helpdesk
Real-Time Job & Task Updates
Send clear notifications about job status, completion, incidents, or delays so clients stay informed.
Mobile Access
Clients can view service updates, documents, SLAs, reports, and scheduled activities in one place.
Secure Chat
Enable direct communication with contract managers, supervisors, or helpdesk teams to speed up resolutions.
Client Education & Resources
Share guides, site instructions, safety information, and FAQs for better collaboration.
Surveys & Feedback
Capture feedback after job completion, inspections, incidents, or periodic reviews.
Client Communities
Create spaces for multi-site clients, regional teams, or contract groups to share insights and raise issues proactively.
Better communication,
stronger confidence
39%
Fewer inbound status queries
Clients receive real-time updates rather than chasing information manually.
+14
NPS improvement
Clearer communication and faster issue resolution build trust and satisfaction.
32%
Faster job progression
Instant updates and guided flows reduce delays and support SLA performance.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support communication between frontline teams and clients?
Engage provides one secure, branded platform where site teams, supervisors, and clients can receive updates, share information, request assistance, and report issues in real time. Push notifications and managed messaging ensure operational updates reach the right people instantly — whether it’s a shift change, incident alert, service update, or SLA communication.
How does Engage strengthen compliance and audit readiness across multiple sites?
Engage centralises compliance workflows by digitising checklists, forms, audits, permits, inspections, and mandatory reads. Documentation is time-stamped, logged against specific sites or contracts, and stored securely, ensuring a clear audit trail. This reduces paperwork, minimises operational risk, and helps FM providers meet regulatory and contractual obligations with ease.
Can Engage integrate with our CAFM, rostering, HR, or contractor management systems?
Absolutely. Engage acts as a digital front door, securely connecting to your existing systems — including CAFM/CMMS platforms, scheduling tools, HR systems, and contractor management databases. Via API, SSO, and user provisioning, real-time information such as job tickets, shifts, site access, or payroll documents can be surfaced directly in the colleague or client experience to streamline service delivery.
Who controls access to site-sensitive, client-specific, or employee information?
Your organisation retains full control. Engage uses granular permissions, Spaces, and Personas to ensure only authorised team members or clients can view data relevant to their role, site, or contract. This is critical in FM where multiple organisations, subcontractors, and locations operate under different confidentiality and compliance requirements.
How does Engage improve efficiency and reduce manual admin for FM teams?
Engage eliminates reliance on email, paper forms, and manual follow-ups by centralising communication and digitising workflows. Frontline staff can log issues, complete checks, view schedules, and access documents on the go, while clients can track updates and progress without chasing. This reduces delays, boosts productivity, and ensures service delivery is consistently executed across every site.