AI-Powered Community Engagement for Legal
Give legal teams and clients one secure, branded app that strengthens communication, improves knowledge access, and builds lasting trust across firms of every size.
Used by the world's leading companies
The disconnection slows collaboration, increases risk, and weakens client relationships
Fragmented tools slow firms down
Lawyers, paralegals, admin teams, and partners rely on emails, shared drives, paper files, and outdated systems. When information is scattered, mistakes and delays grow.
Slow comms hurt service quality
Clients wait for updates. Internal teams chase replies. Case progression stalls. Every delay affects confidence and increases risk.
High workload and pressure impact morale
With complex cases, deadlines, and rising expectations, legal teams need clearer communication and easier access to knowledge. Without support, burnout increases.
Putting engagement at the heart of your legal practice
Engage connects colleagues and clients in one mobile-first platform. Internal updates become clearer. Knowledge becomes searchable. Clients receive timely communication and businesses build stronger, more efficient relationships across every area in the business.
Colleague Engagement For
HR, People, Internal Comms, Operations, Practice Leads
Mobile Workplace Hub
Give teams a single home for updates, policies, training, and support across offices, practice groups, and remote teams.
Practice & Case-Based Groups
Create groups for departments, case teams, specialisms, and cross-functional projects to share information quickly.
Training & Micro-Learning
Provide short modules on legal updates, compliance, client handling, risk management, and firm-wide standards.
Feedback & Insights
Pulse surveys and sentiment trends highlight workload pressure, engagement levels, and where teams need better support.
Recognition & Culture
Celebrate wins, promotions, successful cases, and client praise to strengthen firm culture.
Targeted Comms
Send updates by practice area, office location, seniority, or case type with Appi AI optimising timing.
Empower your teams,
reduce risk
68%
Faster access to policies and guidance
Teams reach the right information without searching across documents and drives.
29%
Increase in training completion
Micro-learning helps teams stay up to date with regulations and firm standards.
34%
Improvement in new starter onboarding
Clear communication and role-specific content reduce time to productivity.
Customer Engagement For
Client Services, Case Management, Operations, CX, Advisory Teams
Case & Matter Updates
Send clients real-time notifications, document requests, and important updates without relying on long email chains.
Mobile Access To Information
Clients can view documents, track progress, see next steps, and manage communication in one secure place.
Secure Chat With Legal Teams
Offer guided, role-based messaging for quick clarification and reduced admin strain.
Education & Guidance
Provide accessible content about processes, timelines, risks, rights, and common questions related to their case type.
Feedback & Satisfaction Loops
Capture insights after key milestones, meetings, and case stages to improve service delivery.
Client Communities
Create groups for corporate clients, member networks, practice-specific cohorts, or post-matter engagement to deepen relationships.
Smarter engagement,
stronger loyalty
37%
Fewer missed updates
Real-time notifications keep clients informed without relying on email.
+11
NPS improvement
Clear, responsive communication builds trust in your service.
31%
Reduction in inbound queries
Clients get the information they need through self-service and structured messaging.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support secure client communication and document sharing?
Engage provides a branded, secure client portal where firms can share updates, documents, case progress, and messages without relying on email. All files are encrypted, access-controlled, and surfaced through a unified CMS to ensure clients always receive the latest version with a clear audit trail.
Is Engage compliant with legal-industry security and governance standards?
Yes. Engage is built on enterprise-grade security, including ISO 27001 certification, GDPR compliance, encrypted data flows, and strict role-based permissioning. This supports legal firms’ obligations around confidentiality, data handling, and auditability across both colleague and client communities.
Can Engage integrate with our case management, CRM, or practice management systems?
Absolutely. Engage acts as a digital front door, securely connecting to your existing systems via API, SSO, and automated user provisioning. Real-time data - such as case updates, documents, appointments, or tasks - can be surfaced directly in the client portal or colleague experience to reduce friction and eliminate system-hopping.
Who controls access to sensitive information within Engage?
Your organisation retains full control. Engage supports granular permissions, segmented Spaces, and secure Personas to ensure the right users see only the information intended for them. This applies equally to desk-based legal staff accessing internal resources and to clients receiving case-specific materials.
How does Engage help reduce email dependence across the firm?
Engage centralises communication through targeted messaging, notifications, chat, and content feeds. By moving updates, documents, and client interactions into one secure platform, firms cut down on email volume, improve response times, and reduce the risk of sensitive information being shared through unsecured channels.