Digital transformation that simplifies the customer experience
Unify your systems, workflows, and communication in one place.Engage gives you a single mobile first platform that brings customers, content, data, and service together so transformation feels simple and consistent from day one.
What you can achieve
with Engage
40%
Boost in Retention
Brands using Engage report higher loyalty among members who join community spaces.
50%
Faster Feedback Loop
Collect, analyse, and act on customer feedback in real time.
3X
Engagement Rate
Customers engage more with personalised content and peer discussions than with standard CRM outreach.
Used by the world's leading companies
The Engage Way: Digital Transformation That Works
Transformation fails when technology grows faster than customer experience. Multiple tools, duplicated workflows, and inconsistent communication create confusion for customers and pressure for teams. Engage removes that complexity. Everything sits in one branded experience powered by AI, with the flexibility to evolve as your organisation grows.
One entry point for customers
Replace scattered portals and support channels with a unified space for updates, documents, service, and learning.
Connect systems behind the scenes
Integrate CRM, helpdesk, knowledge, and product systems so data flows and customers get consistent answers.
Reduce manual work across teams
Appi AI automates reminders, timelines, nudges, and routing so colleagues spend less time on admin and more time on high value work.
Make transformation measurable
Track adoption, satisfaction, engagement, and workflow performance so you can show clear progress and return on your investment.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Richard Allott
Parts Plus Operations Director at Ford Motor Company
Engage celebrates successful implementation of enterprise engagement solution for PartsPlus
"Our digital transformation has empowered us to offer both customers and colleagues a first-class experience that sets us apart in the market. The functionality provided by our mobile apps has revolutionised communication, support, convenience, efficiency, and sustainability across the board.”
Challenge
PartsPlus needed a modern, scalable way to connect its 1,300 parts specialists and thousands of trade customers across 60 centres. Communication was fragmented, customer processes were manual and time-consuming, and the business lacked a digital channel that reflected its ambition to be seen as a leading ‘all makes’ supplier, not just a Ford-only brand.
Solution
PartsPlus launched a central platform supported by colleague and customer apps. The solution streamlines communication, simplifies ordering and returns, and brings key tools and updates into one place - creating a more connected, efficient and modern experience for both colleagues and customers.
Richard Clark
Group Chief Executive Officer
CFG Law’s Community Compass, a digital hub for injury support
“We set out to create a validated, high-quality source of information people could truly rely on. Community Compass brings together content built with individuals and charities so users can understand injury with confidence.”
Challenge
Despite producing years of high-quality content - videos, blogs, podcasts and resources created with charities and people with lived experience - CFG Law had no effective way to bring it all together. People affected by serious injury struggled to find reliable, validated information in one accessible place, limiting CFG’s ability to support those who weren’t yet clients.
Solution
CFG Law partnered with Engage to create Community Compass - a simple, mobile-first platform that centralises all their expert-led content into one trusted resource. The app gives people instant access to guidance, lived-experience insights and injury information in a format that’s easy to use, reliable and completely free.
Everything you need for digital transformation
Unified customer experience
Bring communication, updates, self service, documents, and support into one mobile first platform customers rely on.
Connected workflows
Automate forms, approvals, renewals, onboarding steps, and service processes so journeys move without manual follow up.
Integrated system architecture
Sync data with Salesforce, HubSpot, Zendesk, Microsoft 365, and more to remove silos and improve accuracy.
Smart automation with Appi AI
Trigger helpful messages, next steps, and reminders based on real behaviour so transformation feels natural, not forced.
Knowledge and content hub
Give customers a single library for articles, guides, videos, and product updates supported by AI search.
Role based access and security
Deliver the right content to the right customer groups with enterprise controls, permissions, and governance.
Analytics for every stage
Monitor adoption, engagement, and satisfaction to identify where processes need improvement and where customers need help.
Change enablement for internal teams
Help colleagues adopt new workflows with clear communication, training content, and behaviour based nudges.
The platform you need.
The experience they'll love.
You don’t need to rebuild your tech stack to build stronger customer relationships. Engage connects to your CRM, helpdesk, marketing tools, and analytics — so all your customer data, content, and conversations live in one place your customers will actually enjoy using.
One login for everything
Single sign-in unlocks everything—no password resets, no IT tickets
Admin that runs itself
When a new customer joins your CRM, they’re automatically added to the right community spaces in Engage.
Insights you can act on
Engagement analytics show what customers are reading, sharing, and asking
Content that finds your customers
Send product news, event invites, and key messages via in-app, push, email, or chat.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage improve customer engagement and loyalty?
Engage personalises interactions, simplifies communication, and centralises self-service. Customers feel more supported, better informed, and more connected - driving stronger loyalty and long-term value.
How does Engage help generate referrals and advocacy?
Built-in referral tools, community spaces, rewards, and personalised content help turn satisfied customers into advocates - boosting organic growth and reducing acquisition cost.
What business outcomes can we expect from a customer community?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage integrate with our existing systems?
Engage acts as a digital front door, unifying your customer experience by connecting to the systems you already rely on. Through API, SSO and automated user provisioning, you can surface real-time data from CRMs, booking systems, case management tools or any other business platform directly inside your branded Engage app and web experience. This reduces friction, eliminates system-hopping, and ensures customers always see the most relevant, up-to-date information.
What security and compliance standards does Engage meet?
Engage is built with enterprise-grade security, including ISO 27001 certification, GDPR compliance, and robust permissioning. Organisations can confidently unify systems and data while maintaining strong governance.