Customer experiences that feel simple and consistent
Give every customer a clear, connected journey from day one.Engage brings communication, updates, service, and learning into one mobile first experience so customers know where to go, what to do, and what to expect.
What you can achieve
with Engage
40%
Boost in Retention
Ardonagh Group sees sustained adoption across 11k staff and 250 sites.
50%
Faster Feedback Loop
Collect, analyse, and act on customer feedback in real time.
3X
Engagement Rate
Customers engage more with personalised content and peer discussions than with standard CRM outreach.
Used by the world's leading companies
The Engage Way: Customer Experience That Works
Customer experience breaks down when teams send updates from different tools and customers jump between portals, emails, and helpdesks. Engage removes that friction. Every touchpoint sits inside one branded space that customers trust. Appi AI reads behaviour, predicts needs, and guides customers through their journey with clarity.
Make every step predictable
Show customers what happens next, who is handling their request, and how long actions take. Clear timelines build confidence.
Reduce effort for everyone
Give customers one place to find answers, documents, updates, and conversations. Less channel switching means fewer tickets and faster progress.
Keep the journey aligned
Link onboarding, support, product education, renewals, and feedback so customers see a joined up experience instead of isolated tasks.
Understand what shapes satisfaction
Appi AI highlights friction points, sentiment patterns, and moments that change satisfaction so you can improve experience in real time.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Richard Allott
Parts Plus Operations Director at Ford Motor Company
Engage celebrates successful implementation of enterprise engagement solution for PartsPlus
"Our digital transformation has empowered us to offer both customers and colleagues a first-class experience that sets us apart in the market. The functionality provided by our mobile apps has revolutionised communication, support, convenience, efficiency, and sustainability across the board.”
Challenge
PartsPlus needed a modern, scalable way to connect its 1,300 parts specialists and thousands of trade customers across 60 centres. Communication was fragmented, customer processes were manual and time-consuming, and the business lacked a digital channel that reflected its ambition to be seen as a leading ‘all makes’ supplier, not just a Ford-only brand.
Solution
PartsPlus launched a central platform supported by colleague and customer apps. The solution streamlines communication, simplifies ordering and returns, and brings key tools and updates into one place - creating a more connected, efficient and modern experience for both colleagues and customers.
Richard Clark
Group Chief Executive Officer
CFG Law’s Community Compass, a digital hub for injury support
“We set out to create a validated, high-quality source of information people could truly rely on. Community Compass brings together content built with individuals and charities so users can understand injury with confidence.”
Challenge
Despite producing years of high-quality content - videos, blogs, podcasts and resources created with charities and people with lived experience - CFG Law had no effective way to bring it all together. People affected by serious injury struggled to find reliable, validated information in one accessible place, limiting CFG’s ability to support those who weren’t yet clients.
Solution
CFG Law partnered with Engage to create Community Compass - a simple, mobile-first platform that centralises all their expert-led content into one trusted resource. The app gives people instant access to guidance, lived-experience insights and injury information in a format that’s easy to use, reliable and completely free.
Everything you need to deliver great customer experiences
Unified customer hub
Give customers a single home for updates, documents, cases, learning, and communication across their entire journey.
Clear timelines and actions
Show progress, steps, approvals, and next actions in a simple format customers can follow without chasing teams.
In app messages and support
Bring account communication, ticket updates, and live chat into one space so customers never need to switch channels.
Customer education and onboarding
Guide customers with videos, articles, checklists, and behaviour based learning paths that reduce early frustration.
Feedback at the right moment
Collect CSAT, NPS, polls, and post event questions inside the experience so you hear from customers at the point of truth.
AI insight and recommendations
Use Appi AI to spot where customers slow down, where they ask questions, and where they show risk so you can act sooner.
Consistent service across teams
Sync data with CRM, helpdesk, and product systems so every colleague sees the same customer story and delivers the same standard.
Experience analytics
Track adoption, satisfaction, paths, and content performance to learn which moments improve retention.
The platform you need.
The experience they'll love.
You don’t need to rebuild your tech stack to build stronger customer relationships. Engage connects to your CRM, helpdesk, marketing tools, and analytics — so all your customer data, content, and conversations live in one place your customers will actually enjoy using.
One login for everything
Single sign-in unlocks everything—no password resets, no IT tickets
Admin that runs itself
When a new customer joins your CRM, they’re automatically added to the right community spaces in Engage.
Impact you can act on
Engagement analytics show what customers are reading, sharing, and asking
Content that finds your customers
Send product news, event invites, and key messages via in-app, push, email, or chat.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage improve customer engagement and loyalty?
Engage personalises interactions, simplifies communication, and centralises self-service. Customers feel more supported, better informed, and more connected - driving stronger loyalty and long-term value.
How does Engage help generate referrals and advocacy?
Built-in referral tools, community spaces, rewards, and personalised content help turn satisfied customers into advocates - boosting organic growth and reducing acquisition cost.
What business outcomes can we expect from a customer community?
Organisations typically see higher retention, reduced service friction, increased referrals, improved upsell/cross-sell performance, and richer insight into customer needs - all measurable via real-time analytics.
How does Engage integrate with our existing systems?
Engage acts as a digital front door, unifying your customer experience by connecting to the systems you already rely on. Through API, SSO and automated user provisioning, you can surface real-time data from CRMs, booking systems, case management tools or any other business platform directly inside your branded Engage app and web experience. This reduces friction, eliminates system-hopping, and ensures customers always see the most relevant, up-to-date information.
What security and compliance standards does Engage meet?
Engage is built with enterprise-grade security, including ISO 27001 certification, GDPR compliance, and robust permissioning. Organisations can confidently unify systems and data while maintaining strong governance.