AI-Powered Community Engagement for Logistics
Connect warehouse teams, drivers, planners, and customers in one secure, branded app that improves communication, strengthens safety, and keeps your entire operation moving.
Used by the world's leading companies
Disconnection slows delivery, increases risk, and damages customer confidence
Fragmented tools disrupt operations
Warehouse teams, drivers, planners, and customer service rely on radios, calls, paper notes, and outdated portals. When information clashes, delays and errors escalate.
Slow comms create costly bottlenecks
Collection updates, route changes, and delivery issues get buried in inboxes or missed across shifts, causing avoidable downtime and customer frustration.
Customer visibility remains low
Clients expect transparency at every stage of the delivery journey. Without timely updates or clear communication, trust erodes.
Putting engagement at the heart of your logistics operation
Engage connects colleagues and customers through one mobile-first platform. Driver updates become instant. Shift communication becomes simple. Training becomes accessible. Customers receive real-time visibility and every touchpoint becomes clearer, faster, and more reliable.
Colleague Engagement For
HR, People, Internal Comms, Operations, & Warehouse Leadership
Mobile Workplace Hub
Give every colleague, from warehouse teams to drivers, one place for updates, safety information, policies, and support.
Role & Site-Based Groups
Create groups for depots, fleets, warehouse teams, planners, night shifts, and hubs to share updates and reduce miscommunication.
Training & Micro-Learning
Deliver short lessons on safety, compliance, equipment checks, manual handling, and operational excellence.
Feedback & Insights
Pulse surveys, sentiment trends, and engagement patterns help leaders identify pressure points and support teams better.
Recognition & Culture
Celebrate delivery success, pick-and-pack accuracy, safe driving, and team milestones.
Targeted Comms
Send the right message to the right depot, route, fleet, or shift, supported by Appi AI timing recommendations.
Empower your teams,
keep operations moving
39%
Reduction in communication delays
Instant updates improve coordination across drivers, warehouses, and planning teams.
35%
Faster safety compliance completion
Teams communicate faster and spend less time chasing updates or switching tools.
26%
Increase in cross-shift visibility
Teams hand over tasks more effectively with a shared platform for updates and information.
Customer Engagement For
Customer Success, Client Services, Operations, Freight & Distribution Partners
Real-Time Delivery Updates
Send customers instant notifications on dispatch, ETAs, delays, drop-off confirmation, and collection changes.
Mobile Access To Key Documents
Give customers easy access to invoices, manifests, booking details, customs documents, instructions, and PODs in one place.
Secure Chat With Support Teams
Enable customers to message your operations or service teams directly for clarification, updates, or issue resolution.
Loyalty & Rewards
Reward repeat clients, logistics partners, or distributors with exclusive offers and incentives.
Surveys & Feedback Loops
Capture satisfaction insights after deliveries or service interactions to reduce complaints and improve processes.
Customer Communities
Create groups for frequent shippers, partner networks, or industry sectors to share knowledge, updates, and best practices.
Better visibility,
stronger relationships
31%
Faster issue resolution
Real-time updates and secure messaging streamline communication from claim to closure.
28%
Improvement in customer satisfaction
Proactive updates boost trust and reduce uncertainty around delivery timelines.
34%
Fewer repetitive queries
Self-serve information and real-time visibility reduce customer dependency on support teams.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support communication between warehouse teams, drivers, planners, and customers?
Engage provides one secure, branded platform where operational teams and customers receive real-time updates, notifications, route or schedule changes, delivery progress, and safety alerts. This ensures warehouse staff, drivers on the road, and customers waiting for delivery all stay aligned, improving speed, clarity, and service reliability.
How does Engage help strengthen safety across our logistics operations?
Engage digitises critical safety workflows such as vehicle checks, incident reporting, near-miss submissions, mandatory reads, and compliance documentation. Time-stamped logs and automated audit trails support regulatory requirements and encourage proactive safety behaviour. Real-time alerts help teams react quickly to risks, improving safety across every depot, vehicle, and route.
Can Engage integrate with our TMS, WMS, telematics, HR, or customer tracking systems?
Absolutely. Engage acts as a digital front door, securely connecting to transport management systems, warehouse management systems, telematics platforms, HR tools, and customer service systems via API, SSO, and automated user provisioning. Real-time data - such as delivery status, route updates, stock movements, schedules, or payslips - can be surfaced directly for colleagues or customers to minimise delays and reduce system-hopping.
Who controls access to operational data, driver information, and customer updates?
Your organisation retains full control. Engage uses granular permissions, Spaces, and Personas to ensure only authorised users - whether colleagues, contractors, or customers - can access relevant information. This is essential in logistics, where data must be carefully segmented across depots, fleets, routes, and client accounts.
How does Engage help reduce manual communication, phone calls, and paperwork?
Engage centralises communication through push notifications, managed messaging, digital forms, and content feeds. Warehouse teams and drivers receive accurate updates instantly, customers receive delivery progress alerts, and planners can communicate route changes without relying on calls or printed notices. This reduces missed messages, improves speed, and keeps the entire operation moving smoothly.