Build communities that keep customers close
Give your customers one place to learn, share, and stay informed. Engage replaces scattered portals and slow email updates with a mobile first community experience where customers get answers, support, and value in the moments that matter.
What you can achieve
with Engage
40%
Boost in Retention
Brands using Engage report higher loyalty among members who join community spaces.
50%
Faster Feedback Loop
Collect, analyse, and act on customer feedback in real time.
3X
Engagement Rate
Customers engage more with personalised content and peer discussions than with standard CRM outreach.
Used by the world's leading companies
The Engage Way:
Culture & Engagement That Sticks
Modern customers expect more than service, they want connection.
Engage makes that simple with a branded, AI-powered, mobile-first platform that brings your customers together and helps you deliver ongoing value.
Turn customers into advocates
Give customers a place to connect, share wins, and celebrate milestones. Recognition drives belonging — belonging drives loyalty.
Bring insights closer to the surface
See what your customers are talking about, where they need help, and what they value most. Use dashboards and sentiment analytics to inform product, service, and CX strategy.
Build value beyond the sale
Create exclusive spaces for support, education, and peer networking. From how-to guides and micro-learning to events and expert Q&As, communities make your brand the go-to destination long after purchase.
Automate personalisation at scale
AI recommends relevant content and nudges engagement at the right time — ensuring your customers stay active without you chasing.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Richard Allott
Parts Plus Operations Director at Ford Motor Company
Engage celebrates successful implementation of enterprise engagement solution for PartsPlus
"Our digital transformation has empowered us to offer both customers and colleagues a first-class experience that sets us apart in the market. The functionality provided by our mobile apps has revolutionised communication, support, convenience, efficiency, and sustainability across the board.”
Challenge
PartsPlus needed a modern, scalable way to connect its 1,300 parts specialists and thousands of trade customers across 60 centres. Communication was fragmented, customer processes were manual and time-consuming, and the business lacked a digital channel that reflected its ambition to be seen as a leading ‘all makes’ supplier, not just a Ford-only brand.
Solution
PartsPlus launched a central platform supported by colleague and customer apps. The solution streamlines communication, simplifies ordering and returns, and brings key tools and updates into one place - creating a more connected, efficient and modern experience for both colleagues and customers.
Richard Clark
Group Chief Executive Officer
CFG Law’s Community Compass, a digital hub for injury support
“We set out to create a validated, high-quality source of information people could truly rely on. Community Compass brings together content built with individuals and charities so users can understand injury with confidence.”
Challenge
Despite producing years of high-quality content - videos, blogs, podcasts and resources created with charities and people with lived experience - CFG Law had no effective way to bring it all together. People affected by serious injury struggled to find reliable, validated information in one accessible place, limiting CFG’s ability to support those who weren’t yet clients.
Solution
CFG Law partnered with Engage to create Community Compass - a simple, mobile-first platform that centralises all their expert-led content into one trusted resource. The app gives people instant access to guidance, lived-experience insights and injury information in a format that’s easy to use, reliable and completely free.
Everything you need to build thriving customer communities
BrandedCustomer Hubs
Create spaces tailored to products, industries, or interests.
Community Groups& Forums
Run peer discussions, Q&As, and best-practice exchanges.
Events & Webinars
Host digital or in-person events directly within your community.
AI Writing Assistant
Craft relevant content and replies faster, with consistent tone and insight.
Gamification & Recognition
Reward engagement and spotlight community champions.
Surveys & Polls
Capture customer sentiment and preferences in seconds.
CRM & Helpdesk Integration
Connect engagement data with Salesforce, HubSpot, Zendesk, and more.
Analytics Dashboard
Measure community growth, engagement, and influence on loyalty metrics.
The platform you need.
The experience they'll love.
You don’t need to rebuild your tech stack to build stronger customer relationships. Engage connects to your CRM, helpdesk, marketing tools, and analytics — so all your customer data, content, and conversations live in one place your customers will actually enjoy using.
Integrations that work quietly in the background
When a new customer joins your CRM, they’re automatically added to the right community spaces in Engage.
One login, endless access
Single sign-on lets customers move seamlessly between your site, support hub, and community—no forgotten passwords or access issues.
Content that finds your customers
Send product news, event invites, and key messages via in-app, push, email, or chat.
Insight you can act on
Engagement analytics show what customers are reading, sharing, and asking.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage improve customer engagement and loyalty?
Engage personalises interactions, simplifies communication, and centralises self-service. Customers feel more supported, better informed, and more connected - driving stronger loyalty and long-term value.
How does Engage help generate referrals and advocacy?
Built-in referral tools, community spaces, rewards, and personalised content help turn satisfied customers into advocates - boosting organic growth and reducing acquisition cost.
What business outcomes can we expect from a customer community?
Organisations typically see higher retention, reduced service friction, increased referrals, improved upsell/cross-sell performance, and richer insight into customer needs - all measurable via real-time analytics.
How does Engage integrate with our existing systems?
Engage acts as a digital front door, unifying your customer experience by connecting to the systems you already rely on. Through API, SSO and automated user provisioning, you can surface real-time data from CRMs, booking systems, case management tools or any other business platform directly inside your branded Engage app and web experience. This reduces friction, eliminates system-hopping, and ensures customers always see the most relevant, up-to-date information.
What security and compliance standards does Engage meet?
Engage is built with enterprise-grade security, including ISO 27001 certification, GDPR compliance, and robust permissioning. Organisations can confidently unify systems and data while maintaining strong governance.