AI-Powered Community Engagement for Hospitality
Give colleagues and guests one secure, branded app that strengthens service, builds loyalty, and boosts revenue across hotels, restaurants, venues, and hospitality groups.
Used by the world's leading companies
Disconnection drives staff turnover, weakens service, and erodes guest loyalty
Fragmented tools slow teams down
Frontline staff rely on paper notices, WhatsApp groups, and outdated intranets. When information clashes or goes unseen, service suffers and teams lose trust.
Slow comms break the guest experience
When updates crawl through email chains or shift managers have to relay everything manually, service becomes inconsistent and customers feel it immediately.
High turnover strains operations
New starters struggle to find the information they need. Managers spend hours chasing updates and explaining processes, leaving less time for guests.
Putting engagement at the heart of your hospitality business
Engage connects colleagues and guests in one mobile-first platform. Shift updates happen instantly. Training becomes accessible. Teams stay aligned. And guests experience smoother service, more relevant communication, and clearer updates at every touchpoint.
Colleague Engagement For
HR, People, Internal Comms, Operations, Venue Managers
Mobile Workplace Hub
Give teams one place to access updates, policies, schedules, and support across hotels, restaurants, and venues.
Community Groups For Every Location
Create groups for departments, roles, and sites so staff can share updates, report issues, and collaborate in real time.
Training & Micro-Learning
Deliver bite-sized training on safety, service standards, menu updates, event prep, and brand guidelines.
Feedback & Insights
Pulse surveys and engagement trends help leaders understand morale, uncover issues, and support teams before problems escalate.
Recognition & Culture
Celebrate service wins, guest praise, milestones, and team achievements. Build a culture people want to stay in.
Targeted Comms
Send the right updates to the right role, location, team, or shift pattern with Appi AI suggesting ideal timing.
Empower your teams,
elevate performance
90%
Monthly engagement
Hospitality teams stay connected even across shifts, sites, and role types.
21%
Higher productivity
Instant updates, fewer tools, and fast access to knowledge reduce wasted time on every shift.
24%
Lower turnover across frontline teams
Recognition, clear communication, and accessible support help colleagues feel valued and stay longer.
Customer Engagement For
Guest Experience, Operations, Marketing, Loyalty, Front-of-House Teams
Guest Updates & Notifications
Keep guests informed with real-time check-in alerts, reservation updates, event details, and personalised information.
Mobile Access To Self-Serve Tools
Guests can access booking details, view schedules, browse menus, explore facilities, and manage preferences in one place.
Secure Chat With Teams
Give guests a simple way to message concierge, customer service, or hotel teams for fast responses.
Loyalty & Rewards
Share exclusive offers, partner benefits, referral programs, and repeat-visit incentives.
Surveys & Constant Feedback
Capture post-stay feedback, dining reviews, event opinions, and satisfaction insights.
Guest Communities
Create groups for activities, events, member tiers, or interests. Help guests feel part of your brand beyond a single visit.
Better communication,
stronger trust
+30%
Higher repeat visit rates
Relevant updates and rewards bring guests back across rooms, dining, and event services.
+15
NPS improvement
Proactive communication and easier self-service lead to more consistent guest experiences.
45%
Faster issue resolution
Secure chat and guided flows reduce front-of-house pressure and resolve guest needs quickly.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support communication and service delivery across hotels, restaurants, and venues?
Engage provides one secure, branded platform where colleagues receive real-time updates, operational instructions, training content, and shift information, while guests receive personalised offers, booking updates, event information, and loyalty rewards. This creates a smooth, unified experience that strengthens service at every touchpoint.
How does Engage help improve guest loyalty and repeat revenue?
Engage enables hospitality brands to deliver personalised offers, loyalty incentives, and tailored content based on guest preferences, visit history, and behaviour. Push notifications, app-exclusive perks, and targeted campaigns make it easy to increase bookings, drive upsell and cross-sell, and encourage guests to return across multiple venues or locations.
Can Engage integrate with our PMS, POS, CRM, HR, or booking systems?
Absolutely. Engage acts as a digital front door, securely connecting to property management systems, point-of-sale platforms, CRM tools, HR systems, and event or table booking platforms via API, SSO, and automated user provisioning. Real-time data - such as reservations, guest profiles, shift schedules, training records, or loyalty balances - can be surfaced directly to colleagues and guests for a smoother, more efficient experience.
Who controls access to colleague information, operational content, and guest data?
Your organisation retains full control. Engage uses granular permissions, Spaces, and Personas to ensure colleagues see the right operational updates for their venue or role, while guests only access their own personalised content and services. This protects privacy and ensures governance across hospitality groups with multiple brands and locations.
How does Engage help reduce manual communication, printed notices, and operational inefficiencies?
Engage centralises communication through push notifications, messaging, content feeds, and digital forms. Colleagues receive accurate instructions and training materials instantly, replacing fragmented emails and paper briefings. Guests receive clear updates and booking information without needing calls or queues. This reduces errors, increases productivity, and supports consistent service delivery across every site.