AI-Powered Community Engagement for Insurance
Give colleagues and customers one secure, branded app that drives revenue growth, strengthens loyalty, improves compliance, and reduces churn across all products.
Used by the world's leading companies
Gaps in communication raise risk, slow service, and damage loyalty
Tool sprawl
hurts trust
Many disconnected tools drain budgets, breed chaos. Employees get lost, customers get mixed messages, trust disappears fast.
Slow comms kill momentum
When updates crawl through email chains, teams stall, customers switch off. Every delay adds friction, frustration and doubt.
Low visibility
invites risk
When information lives in silos, problems stay hidden, teams lose alignment, and customers quickly lose confidence in what they hear.
Putting engagement at the heart of your business
Engage transforms how insurers connect with colleagues and customers. One branded app simplifies compliance, accelerates claims communication, and turns every policyholder interaction into a moment of trust.
Colleague Engagement For
HR, People, and Internal Comms
Mobile Workplace Hub
All tools, updates, and policies in one secure, branded app.
Community Groups & Forums
Deliver updates with read receipts and audit trails to stay FCA-ready.
Events & Webinars
Keep teams ahead with micro-learning on products, claims, and regulations.
Feedback & Insights
Capture sentiment and surface engagement trends to improve performance.
Recognition & Culture
Celebrate wins and boost morale with peer shout-outs and rewards.
Targeted Comms
Send the right message to the right role at the right time.
Empower your people,
elevate performance
90%
Monthly Engagement
Insurers using Engage see sustained participation across distributed teams and branches.
21%
Higher Productivity
Teams communicate faster and spend less time chasing updates or switching tools.
41%
Reduction In Absenteeism
Recognised, informed employees are more motivated and connected.
Customer Engagement For
Customer Success, Operations, & Experience
Claims & Policy Updates
Keep customers informed with instant notifications and status alerts.
Mobile Access
Give policyholders self-service access to documents, billing, and renewals.
Secure Chat
Enable 1:1 or group messaging with advisors for faster resolutions.
Loyalty & Rewards
Recognise renewals and referrals with tailored incentives that drive retention.
Surveys & Feedback
Gather post-claim insights to continuously improve service quality.
Customer Communities
Create spaces for education, connection, and advocacy around your brand.
Smarter engagement,
stronger retention
25%
Faster claims resolution
Real-time updates and secure messaging streamline communication from claim to closure.
+15
NPS improvement
Personalised, proactive engagement turns reactive service into relationship-building.
30%
Higher renewal retention
Loyalty and advocacy programs reward repeat customers and strengthen lifetime value.
Anna-Maria Tsili
Head of HR & Talent at itsu
How Engage Helped itsu Reach Its Deskless Workforce
"The ability to segment communication has been a complete game-changer. Everyone sees information that’s genuinely relevant to them, making updates feel more personalised and far more effective."
Challenge
With only around 110 of its 1,300 employees working at desks, its internal comms team needed a better way to reach everyone else.
Solution
Working with Engage, itsu launched its’us, a mobile-first app designed to reflect itsu’s brand, values and vibrant culture.
Claire Leake
Chief People Officer at National Care Group Limited
National Care Group: Transforming Engagement with Engage
“Engage has transformed how we reach our frontline teams. Being able to communicate in real time has played a huge role in reducing turnover from 41% to under 24%.”
Challenge
NCG faced significant challenges in communication and colleague retention. An annual turnover rate of 31.5% created instability within the workforce, making it difficult to provide consistent, high-quality care.
Solution
Engage brought all communication into one accessible platform, giving colleagues a central place to receive updates, view policies, and share feedback instantly. By connecting teams across hundreds of locations, the app has created a more inclusive, efficient and responsive way of working.
Chris Boyle
Head of AfterAthena and Employment at Napthens
North West based law firm Napthens launches community app with Engage
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we’ve achieved a retention rate of around 96%.”
Challenge
AfterAthena needed to move beyond traditional, transactional communication. Clients lacked a single place to access documents or updates, and email processes slowed everything down. They wanted a modern way to build a stronger client community and improve access to essential information.
Solution
AfterAthena launched a single platform that brings their client community together. Clients can access documents, updates and guidance in one place, with integrated systems and real-time messaging making communication smoother and more connected.
Trusted by leading enterprise with their people, data, and communities.
Engage is ISO 27001 and ISO 9001 certified, combining enterprise-grade security with GDPR compliance and full data encryption. Single sign-on (SSO), SCIM provisioning, and role-based permissions protect every user and workflow, while audit logs and data residency options give IT complete visibility and control.
Frequently asked questions
Do we need to use both colleague and customer communities?
No. You can either opt to run colleague and customer communities in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support secure policy, claims, and document communication?
Engage provides a branded, secure customer portal where policyholders, brokers, and partners can access policy documents, renewal information, claims updates, and service messages without relying on email. All files are encrypted, access-controlled, and managed through a unified CMS to ensure clients always receive the correct and most up-to-date documentation.
Is Engage compliant with insurance-industry security and regulatory standards?
Yes. Engage is built on enterprise-grade security, including ISO 27001 certification, GDPR compliance, encrypted data flows, and strict role-based permissioning. These controls support insurance providers’ obligations around regulated communications, customer confidentiality, claims handling, and governance across both colleague and customer communities.
Can Engage integrate with our policy administration, claims management, or broker systems?
Absolutely. Engage acts as a digital front door, securely connecting to your existing systems through API, SSO, and automated user provisioning. Real-time data - such as policy details, renewal schedules, claims status, or documentation - can be surfaced directly within the customer portal or colleague environment, reducing friction and eliminating system-hopping.
Who controls access to sensitive insurance information within Engage?
Your organisation maintains full control at all times. Engage supports granular permissions, segmented Spaces, and secure Personas to ensure only authorised colleagues, policyholders, brokers, or partners access the relevant information. This is critical in insurance, where underwriting data, claims files, and policy documents require strict separation and governance.
How does Engage help reduce email reliance for claims and policy servicing?
Engage centralises communication through targeted messaging, push notifications, chat, and content feeds. By moving policy updates, renewal reminders, claims correspondence, and document delivery into one secure platform, insurance providers reduce email volume, accelerate response times, and lower the risk of sensitive information being shared through unsecure channels.