Your AI engages them between visits to grow revenue.
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Disconnection slows sales, weakens service, and damages loyalty
Dealers, workshop teams, manufacturer partners and customer support all operate in different tools. When updates conflict, customers lose confidence and colleagues lose time.
Inboxes bury your service updates. Sales teams chase replies. Customers go silent between appointments and renewal prompts. Every delay adds frustration.
Teams struggle to deliver consistent service across sites, brands, and shifts. Without clear updates and tools, productivity drops and customer satisfaction suffers.
Engage powers your customer relationships, then does the work.
Connect everyone. Power relationships. Driven by AI. Drivers, dealerships and workshop teams share one branded app, so every visit leads to the next one.
Customer engagement for customer success, operations and experience teams
Service and repair updates
Send real-time notifications for service stages, collection times, estimates, and approvals.
Mobile access for customers
Customers can track appointments, view documents, check service progress, and manage renewals in one place.
Secure chat with advisers
Reduce inbound calls with instant one-to-one or group messaging, backed by in-app knowledge and guided flows.
Loyalty and rewards
Offer tailored incentives, partner rewards and referral programmes that keep customers close between purchases.
Feedback after each visit
Capture insight after service visits, repairs, test drives and online interactions.
Owner groups
Create groups for owners, electric car drivers, brand clubs or service packages to build belonging and advocacy.
See how automotive brands use Engage
Mark Lewis
Marketing Manager at PartsPlus
Engage celebrates successful implementation of enterprise engagement solution for PartsPlus
“Our digital transformation has empowered us to offer both customers and colleagues a first-class experience that sets us apart in the market.”
Challenge
PartsPlus supports over 1,300 parts specialists across 60 centres nationwide, making it difficult to keep teams aligned and consistently supported across locations. The business needed a clearer way to share updates, resources, and day to day help, while strengthening culture and positioning PartsPlus as an ‘all makes’ supplier.
Solution
Engage rolled out a single central engagement platform with colleague and customer mobile apps. Colleagues get a place to access updates and resources such as uniform ordering, support services, and company communications available on demand. Customers benefit from easier ordering, payments and returns, tailored promotions, and feedback tools, with engaging features to increase participation and loyalty.
Sharon Ashcroft
HR Director at TrustFord
TrustFord: Revolutionising employee engagement with Engage
Learn how TrustFord modernised colleague communication across 3,000 staff with Engage, replacing outdated channels with one branded app.
Challenge
Before implementing Engage, 50% of TrustFord’s employees lacked access to direct digital communication, relying instead on outdated methods such as newsletters pinned on noticeboards. The lack of two-way communication presented a challenge for engaging all employees, particularly those without computers or dedicated work email access.
Solution
During the COVID-19 pandemic, when TrustFord was dealing with different government guidelines across multiple regions, the Engage app became essential. It allowed leadership to communicate rapidly and directly with employees, while enabling workers to voice concerns and ask questions in real-time.
Take your people with you.
Mobile workplace hub
One branded app for updates, tools, policies, and support across dealerships, workshops, and contact centres.
Groups and forums
Create groups for dealerships, brands, service teams, sales teams, and technical roles to share knowledge and best practice.
Training and micro-learning
Deliver short lessons on product launches, compliance, customer handling, safety, and service excellence.
Sentiment and insight
Engagement patterns show where teams need support.
Recognition and culture
Celebrate sales wins, workshop milestones, technicians’ achievements, and customer praise that builds pride across the group.
Targeted updates
Send tailored updates by dealership, brand, department or shift, with Your AI suggesting the best time to send.
Frequently asked questions
Do we need to run both colleague and customer apps?
No. You can run colleagues and customers in one branded app with strict audience controls, or start with one and add the other later.
How does Engage support customer communication and service updates?
Engage gives customers a branded app for test reminders, service updates, repair progress, documents and personalised offers, without relying on email or phone calls. Push notifications and in-app messages keep every update timely, and you decide who sees which documents.
How does Engage improve engagement and communication across our workforce?
Automotive teams are spread out: workshops, forecourts, body shops, parts centres and head office. Engage brings everyone into one connected space, so colleagues get consistent updates, training, shift or rota information and recognition. That means better alignment, higher morale and stronger retention.
How does Engage help reduce phone calls, emails and manual follow-ups for teams and customers?
Engage brings communication into one place, with targeted messages, push notifications, content feeds, forms and automated journeys. For customers, that might be test reminders, service updates, loyalty offers or appointment reminders. For colleagues, it covers training, people updates, operational notices and process changes. The result is fewer emails, fewer missed messages and smoother work across the whole dealership network.