01
Low reach, high effort
Bulk emails and one-off campaigns create noise, not clarity. Messages feel one way. Customers stop listening between purchases.
AI Customer Engagement Platform
Engage powers your customer relationships, then does the work.
Engage is the AI customer engagement platform that connects your customers and colleagues, and turns those relationships into revenue.
Win new customers
Bring prospects into your branded app before they buy.
Convert more enquiries
Your AI follows up every enquiry with the right next step.
Drives revenue and ROI
Drive renewals, repeat business and referrals.
Used by the world's leading companies
The problem
Bulk emails and one-off campaigns create noise, not clarity. Messages feel one way. Customers stop listening between purchases.
Customer data lives in many systems. Nobody sees what customers read, what they ask or when they are ready to buy again. Decisions rely on guesswork.
Tools sit unused and knowledge sits in pockets. It is hard to link engagement to revenue.
Research
Research from Harvard Business School shows that a breakdown in any one link, like poor internal communication or tool sprawl, directly impacts your business’s ability to generate profit.
Outcomes
Your AI reaches each prospect with the right message at the right moment.
Every enquiry gets a quick reply, and we design every journey so a person steps in when it needs one.
Your AI engages customers between purchases, renewals and matters.
Colleague engagement runs on the same platform, so the people serving your customers come with you.
Flywheel
Customers engage in your app.
Every interaction leaves a signal.
Signals become insights.
Insights become revenue impact.
One platform
Engagement is spread across point solutions, inboxes and browser tabs, so customers get a broken experience and teams lose the thread. We believe there should be one way to engage every relationship around the business. So we built a single AI Customer Engagement Platform that sits across everything.
Most businesses run engagement across separate tools for email, messaging, content and feedback. Engage brings them into one platform, so your teams work from one place.
Updates, offers and replies get lost across inboxes. Engage keeps each customer’s messages and history together, so nothing gets lost between teams.
Teams switch between portals, tools and logins to see one customer. Engage shows what each customer reads, asks and needs in one place.
The AI-powered platform recognises who someone is and adapts what happens next. It routes people to the right spaces, surfaces what they need, highlights themes and issues early, and prompts the next action so momentum does not stall.
Lifecycle
Engage supports every stage of the relationship, inside your organisation and out with your customers, through connected colleague and customer communities.
Shape expectations before day one. Engage delivers branded content and communities that attract the right colleagues and customers.
Create meaningful, two-way interaction from the first touch. Engage enables social feeds, chat and real-time updates that drive participation.
Get colleagues productive and customers to value faster. Engage provides guided journeys, automated messages and self-service.
Build capability, confidence and long-term value. Engage supports learning, feedback and insight that deepen relationships over time.
Keep people connected, informed and recognised. Engage uses targeted communication and sentiment insight to reduce churn.
Turn positive experiences into stories and referrals. Engage captures feedback and community advocacy that fuels growth.
Your AI
Your AI answers from your own content, spots what matters and suggests the next step. Your people stay in control.
Our deployed AI engineers embed and integrate the platform into your business, function by function, to drive revenue.
One interface for every community around your business. Engage keeps campaigns, updates and conversations connected, so nothing gets lost between brands, sites or teams.
Engage sends each person the right update, offer or reminder, then brings them back to your branded app and web home to act on it.
Create feeds, groups and spaces where colleagues collaborate and customers learn, ask and share. Recognition, peer support and shared knowledge make engagement feel human, not broadcast.
See adoption, participation and trending topics in one place. Your AI highlights themes and growth opportunities. It helps segment the right message to the right person at the right time, and suggests the next step that drives the most impact.
Communities
Engage is built for every business community that matters most. Whether you’re connecting your people or deepening loyalty with your customers.
Colleague Communities
A mobile-first home for every update, policy, group and recognition moment. Colleagues get fast answers, clear guidance and a place to collaborate without chasing email, PDFs or scattered tools.
You’ll achieve
Customer Communities
A branded space where customers learn, ask, share and stay connected. Support shifts from repeat questions to reusable answers; community content cuts effort and strengthens loyalty.
You’ll achieve
Customer stories
Colleague story
One app replaced the intranet for colleagues across every TrustFord location.
Customer story
A colleague app and a customer app connect parts specialists across every centre.
Integrations
Sits beside the systems you already run. No rip-and-replace.
Add a colleague in your HRIS or a customer in your CRM, they’re auto-provisioned into the right spaces with the right permissions.
One sign-in opens your hub, content and tools, with no password resets.
Policies, payslips, product guides, events and FAQs appear right in the app, with nudges at the right moment via push, email or SMS.
Dashboards show adoption, engagement, retention and cost-to-serve improvements you can share with leadership.
FAQ
No. You can start with one community and add the other later. Engage keeps each audience separate, with its own content and controls, so you grow at your own pace.
Engage unifies communication, groups, messaging, recognition, and personalised journeys into one mobile-first experience. This ensures colleagues and customers receive timely, relevant information, improving reach, clarity, connection, and participation across every audience.
Engage works beside your people systems, customer record and helpdesk, so content and workflows come together in one place people use.
Engage uses Spaces, Personas, and targeted content to deliver tailored experiences based on role, location, customer type, or lifecycle stage. Everyone sees what’s relevant to them, whether that’s onboarding, support, offers, documents, or updates, boosting engagement and satisfaction.
Engage provides real-time analytics across communication reach, sentiment, participation, journeys, and feature adoption. Polls and forms give you deeper insight, helping you continually refine both colleague and customer experiences.
Yes. Engage encrypts data and gives each person access only to what they are allowed to see.