Putting engagement at the heart of your business
A world where every interaction - on shift, on site, or on the move - builds belonging, improves service, and compounds into growth.
Community
Everything in Workplace plus deeper personalisation, lifecycle automation and enterprise-scale experiences.
Recognition & Kudos
Surveys & Feedback
Community Spaces
Events
Values & Culture Tools
Knowledge Base
Customer Directory
Digital Forms
Forms & Approvals
Branded Web Experience
Document Management
Branded App
Push Notifications
News & Community Feed
Customer Messaging
Targeted Messaging
Mandatory Reads
API & Integrations
Single Sign-On (Limited)
User Provisioning
Dynamic Customer Data (Policies, Cases,Documents)
Role-Based Security
ISO 27001 Compliance
Customer Elevate
Everything in Workplace + deeper personalisation, lifecycle automation & enterprise-scale experience.
Automated Customer Journeys
Full Customer Lifecycle Support
Behaviour-Based Triggers
Smart Groups
Sub-Sites & Divisions (Multi-Brand Spaces)
Enhanced Community Spaces
Custom Landing Pages
Dynamic Content Translation (Auto-Translate)
Advanced Forms & Workflow Approvals
External Content Integrations
Augmented Reality Workflows
Unlimited Storage
White Label App
Appi AI
Featured Add-on
Uses behaviour and sentiment to surface the most relevant content, support, and guidance exactly when customers need it. Deliver personalised updates that build confidence, reduce friction, and keep customers engaged.
Benefits
Featured Add-on
Engage brings updates, resources, conversations, and support into one clear, mobile first hub. Customers always know what is available, how it works, and how to get the most value from your product or service.
What you can achieve with Engage
Add-on
Engage Assistant
Hit the ground running with hands on support for the day to day management of your platform. Our team provides knowledge sharing, training, and continual optimisation across your organisation so you can focus on what matters most.
Add-on
Engage Design
Bring your platform to life with thoughtful, user centred design that strengthens your brand and encourages meaningful engagement. Our creative and engagement specialists work closely with you to shape clear, accessible and visually engaging experiences.
Add-on
Engage Enable
Create a seamless digital workplace with expert technical enablement that simplifies access and strengthens adoption. We help you build a single front door and smooth sign in for all your digital systems, supported by the integrations you need to work efficiently.
Frequently asked questions
What’s the difference between Customer Community and Customer Elevate?
Customer Community includes all the core features needed to build, inform, and engage your customer base - such as branded apps, push notifications, targeted messaging, surveys, secure document access, forms, and community spaces.
Customer Elevate adds deeper personalisation, automated lifecycle journeys, multi-brand Spaces, advanced workflows, and enterprise-scale engagement tools to support complex customer ecosystems.
How do we choose the right package for our customer community?
Customer Community is ideal for organisations starting to centralise communication, support, and interaction with customers in one branded hub.
Customer Elevate is designed for organisations that want to automate renewals, onboarding, training, or customer campaigns, or need to manage multiple brands, products, segments or membership tiers.
Your Engage consultant can help match your goals to the right tier.
Can we upgrade from Customer Community to Customer Elevate later?
Yes. Engage is fully scalable. You can begin with Customer Community and upgrade as your customer base grows or your requirements become more advanced in areas like segmentation, automation, or multi-brand support.
Are integrations and SSO included in the price?
Yes. Both customer tiers support API integrations, SSO, and automated user provisioning. Customer Community includes the core integration capabilities, while Customer Elevate supports more complex workflows, richer datasets, and larger customer environments.
Is Engage priced per customer or per community?
Pricing is based on your customer audience size and the tier you select. This ensures predictable costs and allows you to scale your community engagement as your customer base grows.
What security and compliance standards are included?
Every tier includes enterprise-grade security, including ISO 27001 compliance, GDPR alignment, role-based access, and encrypted data handling. This ensures your customer information remains protected across all touchpoints.