The Challenge

CFG Law supports people who have been seriously orcatastrophically injured — work that requires colleagues to travel, work hybridpatterns, and collaborate across different offices and locations. But theirexisting intranet was outdated, difficult to use and no longer met the needs ofa modern, mobile workforce.

 With teams often on the move, colleagues needed an easierway to access business updates, share information and stay connected with eachother’s work. The lack of a central, mobile communication tool made itdifficult to maintain culture, visibility and cohesion across the organisation.

CFG needed a solution that reflected how people communicatetoday: simple, accessible and built for life on the move.

The Solution

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Working with Engage, CFG Law implemented a mobile-firstcolleague platform designed to give every employee instant access to updates,resources and daily interactions — wherever they are working.

A modern, mobile communication hub

The Engage app replaced the archaic intranet with a platformcolleagues can access directly from their phones — the same way they interactwith personal apps every day. It provides quick access to business information,case updates, policies and internal news in a far more intuitive format.

Building culture across a hybrid workforce

Colleagues regularly work remotely, visit clients, travelbetween offices or spend time in the community. Engage gives them a place toshare what they’re doing in real time — from case-related travel to coffeecatch-ups, site visits or client meetings.

 This visibility helps people feel more connected to eachother’s work and strengthens CFG’s culture, even when teams aren’t physicallytogether.

Encouraging confidence and external advocacy

The platform has also empowered colleagues to talk moreconfidently about their work outside the business. By building connectioninternally and celebrating ongoing activity, staff now feel more comfortablepromoting the firm’s purpose and achievements externally — strengthening theCFG brand.

Flexible, collaborative partnership

Engage worked closely with CFG Law to tailor the platform totheir communication needs. The ongoing partnership ensures the app continues toevolve with the business and supports wider collaboration across colleagues,clients and even suppliers.

The Impact

A more connected, collaborative organisation

Colleagues now know more about each other’s work, cases andactivity — leading to richer conversations, better teamwork and strongerrelationships across the firm.

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Improved access to information

With everything available on their phones, colleagues canaccess the content they need quickly and easily, wherever they’re working.

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 Stronger culture in a hybrid environment

Real-time sharing helps maintain a sense of community,belonging and purpose. People feel more engaged with what the wider team isdoing, even when working remotely.

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A modern communication experience

The app mirrors the way colleagues use technology in theirpersonal lives, making communication simpler, faster and far more engaging.

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