Engage Solutions Group (ESG), the engagement technology specialist, is continuing its run of success in the retail sector. It has confirmed that one of the UK’s fastest-growing variety retailers, B&M, has put ESG’s employee platform at the heart of an internal operations initiative, designed to transform communications, engagement and collaboration across the management layer.

Spokesperson for B&M explains: “We’ve now rolled the tech out to 1,100 managers across 700 plus locations and support office functions.  It’s already proving to be a real game-changer. The speed and targeting of news and updates, the group/role-based messaging and collaboration capability, the mobilised intranet and all the operational support that is at people’s fingertips, the two-way dialogue and feedback we’re getting, these are all proving highly enabling and empowering. It’s an ultra-efficient mechanism for ‘­ engaging the managers’ while the managers themselves trust it as their ‘go-to’ place and part of the daily fabric.”

Phil Wedgwood, Engage Solutions Group’s CEO, comments: “This is an interesting use case from B&M, with the platform tasked specifically with creating a thriving management community, based on more cohesion, connection, interaction, and sharing.  As a retailer, it’s very aware that its own success and performance is highly contingent upon its management layer, and the platform provides both a channel and a check and balance on this key group.”