01
Win the renewal before the client goes quiet.
The platform reads how every client uses the app. When someone drifts before a renewal or a review, it tells the person who knows them, with a reason to call.
AI engagement for UK law firms
Napthens AfterAthena retains around 96% of its clients with Engage. Chris Boyle, Head of AfterAthena and Employment
Win more instructions from the clients you already have.
Most clients go quiet when the matter closes. Engage, the AI engagement platform for law firms, keeps them close in your own branded app and finds the next instruction. It works beside your case management system and CRM. Your team approves every message.
30 minutes with our co-founder, John Porter. See what the platform finds in one of your practice areas.
Napthens AfterAthena retains around 96% of its clients with Engage. Chris Boyle, Head of AfterAthena and Employment
9:41
YYourfirm SolicitorsSC
Good morning, Sarah
Your matter
Purchase of 14 Elm Road
Purchase of 14 Elm Road
Contracts exchangedDone
CompletionFri, 12:00
TR
Tom Reid08:12
Completion is booked for Friday at 12:00. I'll message you the moment the funds arrive.
For youAfter you move
Most buyers review their will once they complete. Would you like Tom to introduce you to our private client team?
DoneHere's what happened
- Tom introduced you to Emma Lewis, private client team
- Your matter details shared with Emma, with your permission
- A 20-minute will call held for Tuesday, 14:00
HomeMatterDocumentsMessages1
Napthens AfterAthena uses Engage to keep employment law clients close between matters.
ISO 27001 · ISO 9001 · GDPR
The problem
When the matter closes, the relationship closes with it. The next instruction goes to whichever firm stayed in touch.
The final letter
The file closes with a bill and a thank-you. The next time the client needs a solicitor, they search online.
The “any news?” call
During the matter, updates go by phone and email. Fee earners answer the same question, and nobody can see what the client read.
The next need nobody spotted
A house purchase often means a will. A new business means a lease. The team that could help never hears about it.
A client portal does not fix this. It exists because the matter exists, so it goes quiet when the matter ends. The revenue is in what comes next.
How it works
One AI engagement platform for every client. During the matter, and after it.
Your name, your colours, on the phone your clients already carry. Engage works beside your case management system and CRM. During the matter it keeps clients informed. After it, it keeps them close and spots what they need next. Your firm owns the relationship.
Where the revenue comes from
Three ways the platform brings in the next instruction. Your team approves every step.
02
Turn the 11pm question into a booked call.
Clients ask when they worry, not when you're open. The platform answers from your firm's guides, shows the source, and books a fee earner for the morning.
Anything that needs advice goes to a lawyer
03
See the next matter before the client asks.
A tenancy dispute in 2019, a house in 2026, a mention of a new business. The platform keeps the whole relationship and suggests the introduction to the team that can help.
The rules
Nothing is sent without your approval. Your firm sets the rules.
Your content onlyAnswers come from your guides and documents, not the open internet.
Permissions respectedA client sees their own matter and your published guidance.
Lawyers give adviceAnything that needs a lawyer goes to a lawyer.
Your data stays yoursMemory is scoped to your firm and trains no one else's models.
Engage · Private client team
Suggested introductionAwaiting approval
ClientSarah ColeWhy nowCompleted on 14 Elm Road on Friday. Asked about wills in the app on Monday. No will on file.FromThe platform, from the matter and the app
Draft message · drafted by the platformCongratulations on the move, Sarah. A new home is a good moment to review your will. We can do it on a fixed fee. Would a 20-minute call next week suit you?
Approve and sendEditNothing is sent without you
The next instruction
A client completes on Friday. On Monday, your private client team knows.
The platform reads the matter and what the client does in the app. When a new need appears, it drafts the introduction to the right team. Your people decide what is sent.
Napthens AfterAthena, employment law
“Engage strengthens our relationships and positions us as trusted advisers. By keeping clients informed with the latest legal updates and documents, we've achieved a retention rate of around 96%.”
~96%client retention, as Napthens reports it
New services, asked for in the appClients find add-on services and send an enquiry in the app. Before, each one needed manual follow-up.
Questions
What firms ask before they meet us.
Is this a client portal?
It includes what a portal does: matter updates, documents, e-signature. It adds what a portal can't: a reason for the client to stay after the matter closes, and AI that spots the next need.
Does it work with our case management system?
Engage connects to your case management system and CRM, as it does for Napthens AfterAthena. We confirm the details for your systems in the founder meeting.
How long does it take to go live?
Weeks, not months. Our team runs the launch with you: branding, content, client invitations and adoption.
Why a founder meeting?
Legal is one of a few sectors we have chosen to focus on. We work with a small number of partner firms in it, so our founders meet each firm themselves.
What does partnership mean?
We work with you as a partner, not a supplier. We invest in your launch, content and client adoption, and we measure the work on revenue: the instructions that come back to your firm.
Is it secure enough for legal work?
Engage is ISO 27001 and ISO 9001 certified and GDPR compliant, with single sign-on, audit logs and UK and EU data residency.
Book a founder meeting
Legal is a sector we have chosen. We are looking for partner firms to grow it with.
- 01We work with a small number of partner firms in each sector we choose.
- 02We invest heavily with each partner, in the six figures, across launch, content and adoption.
- 03The aim is revenue you can see fast: new instructions from clients you already have.
- 04It starts with a 30-minute session with our co-founder, John Porter.
Your meeting is with John PorterCo-Founder and Commercial Director, Engage
John PorterCo-Founder and Commercial Director, Engage
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