CEO Navigator

Employee engagement

Digital transformation

Ensure your employees get maximum benefit from the power of digital

Connectivity and communication

Drive connectedness and transparency across the whole business

Employee experience

Improve key metrics - productivity, retention, absence, accidents, waste, quality, compliance, service etc – through a broader focus on experiential factors

Operational efficiency

Enable more automation and self-service to support streamlined, frictionless working and user convenience

Culture and cohesion

Underpin the values, behaviours and practical programs that will promote both corporate cohesion and individual well-being

Community Engagement

Channel optimisation

Create a direct, manageable and measurable route to members, prospects, customers, refocusing time and budget away from less effective channels

Content amplification

Maximise reach and readership of your marketing output and IP, while extending its ‘shelf-time’ and not having it lost amidst highly transient, disposable social media

Relationship building

Bring people together to connect with you and each other, strengthening ties through a segmented, personalised approach and highly engaging experiences

Long-term value

Develop a group dynamic with strong feedback and reward structures that sees it maintain its own momentum and deliver returns for the duration

Digital transformation

Move beyond web and social platforms to fully digital enable and empower memberships

Customer engagement

Customer acquisition

Attract more prospects into your orbit and increase speed, strike rate and cost efficiency of conversion

Lifecycle ownership

Obsess over the end-to-end lifecycle, moving beyond just managing the transaction to maximise lifetime value throughout

Revenue generation

Enable automated cross-sell, upsell and resell to take sales performance to the next level and support ‘cradle-to-grave’ retention

Customer experience

Make things easier, simpler, faster, better and aim to continually delight and exceed expectations

Loyalty and advocacy

Retain customers through structured rewards and convert their voice from passive to active to bring in new custom

Digital transformation

Ensure customer engagement, experience and enablement completes your digitalisation journey

Engaging content

Utilisation

Drive stronger adoption, sustained participation and higher returns with quality content flow

Interaction

Encourage the shift from passive to active – more reaction, more engagement, more feedback, more socialisation

Differentiation

Stand out and make an impact in every way - from enhancing your employer brand to supercharging your marketing efforts

Innovation

Commit to a leading edge and competitive edge in key organisational areas – communications, operations, marketing, training

Digital transformation

Leverage state-of-the-art creative technology to increase the profile and pace of change